Maximize your Patient Assistance Program (PAP) recovery
Data-driven projections and exceptional customer service help recoup substantial PAP dollars
A large nonprofit health system in Houston, Texas, hit a plateau with its patient assistance program recovery. With an appetite for innovation and increasing revenue, and a desire for stronger customer service, the health system explored other options to maximize its PAP recovery. The results more than quadrupled expectations.
We saw six-figure savings within the first 60 days of using MedSource.
— MedSource customer, Director of Pharmacy
The Texas health system was using another distributor to help capture its indigent care costs. Annually, the distributor recovered $500K in pharmaceuticals, provided an on-site employee to manage the program and estimated the maximum return at the current rate. However, the health system wanted to explore more market solutions that could help increase PAP recovery.
The health system chose MedSource® — McKesson’s PAP recovery program — to meet its growing needs. McKesson’s MedSource experts projected that they could help the health system significantly increase its savings. Additionally, MedSource offered a dedicated on-site manager with exceptional knowledge and expertise, who met with the pharmacy staff at all 10 campuses and quickly got the program up and running seamlessly.
The winning combination of data-driven projections and hands-on customer service enabled MedSource to recover $3M since the program launch, a 280% average annual increase in savings. This yielded a 420% ROI. In addition, the health system determined that MedSource brought in a higher volume and more diverse set of pharmaceuticals than its current distributor. Since MedSource out-performed the original distributor’s projections at such a successful rate, it is now rolled out to each new site the health system acquires.
- Industry News